The successful operation of any computing infra-structure requires that it be based on sound best practices to manage IT operations and services. In many companies this is based on ITIL (Information Technology Infrastructure Library); this equips you with the foundation for building better processes for IT management. ITIL’s main objective is to align your information technology with your business objectives.
The ability to successfully management IT services calls for the seamless interaction between everyone involved, the underlying processes in place and the technology that brings these two together. What is needed is a solution with an approach that is strongly influenced by realistic requirements. It may mean that you will have to you redefine your expectations, as a mature applications' usability should enable you to work more productively within minutes.